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Supportive Supervision for ICDS, Gujarat & UP

FHI360 & Ministry of Women and Child Development (WCD)

Helping 300,000+ AnganWadi Workers (AWWs) get Supportive Supervision from Mukhya Sevikas and CDPO / DPOs with the help of Android based mobile apps built for low literacy.

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Project Requirements

  • Perform on ground research in Tribal, Rural and Urban villages of Gujarat & UP
  • Design prototypes and run UX tests with actual end users
  • Build multi-lingual solution for ease of use
  • Minimal interaction required for accessing content
  • Ease of capturing data while enabling supportive supervision
  • Robust data capture & reporting for district, city, state level reporting
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What we developed & how did we do it

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An extensive UX Study was conducted over a period of 6 months by visiting tribal, rural and urban areas in Gujarat & Uttar Pradesh, India with 100+ participants in face to face interviews, observational studies and also live design testing.

We built high fidelity design prototypes to showcase flows to ICDS IAS Officers and WCD Commissioners in face to face meetings and seek active feedback to build a design that works for all.

A tech stack and architecture was chosen to serve long term needs, especially for robust reporting and dashboarding both in the app and as web dashboards for the ministry.

Launched by the Honorable Chief Minister of UP, Sh. Yoginath Ji. The app has been successfully rolled out to thousands of users.

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How we did it

  • Multiple Agile squads were setup to deliver the app and dashboards for the 2 states.
  • DevOps pipelines were setup for faster deployments and enterprise class security
  • CERT-IN Security audit and certification were performed for Android applications and APIs.
  • Apps were continually iterated on over 6-8 months in multiple cycles to ensure ease of use and continual feedback loop.
  • Dashboards were designed and iterated on with senior govt. departments for ensuring its sustainable and all data needs are met for effective decision making.
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Gujarat App Launch

UP App Launch

App screens

Supportive Supervision App features

Ability to view and manage AWW data, initiate visits to provide supportive supervision, capture data, voice notes, dashboards, job aids, escalation mechanism for on ground issues and performance monitoring. 

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Available on  the Google Play, Supportive Supervision is a free to download app but only registered and authorized users can login into the app.

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